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Offer free return shipping to your customers, without spending a cent.

Using PayPal for payments? PayPal has launched Refund Returns, a new service that refunds customers the return delivery costs on eligible online purchases. The service is said to be a response to concerns that return shipping costs are discouraging over half of online shoppers from making repeat purchases. The service is free for both customers and online shops & you don't need to change your returns policy.

Example Banner for PayPal's Refund Returns scheme

The scheme is in a pilot stage, currently limited to returns up until July 31st, 2015 (per the official scheme conditions) however we have seen December 31st, 2015 quoted as the current end date elsewhere on the PayPal website, so we wouldn't be surprised if that is extended should the scheme prove successful. From today, customers who have opted into the free service and who are looking to return an item will be able to request a shipping refund on the PayPal website within 14 days and once approved, be reimbursed costs up to €30 on eligible purchases. Customers can get up to six refunds until July 31st, 2015 under the PayPal Refunded Returns service. Only one refund per PayPal transaction ID is allowable.

What's the catch?

Customers must activate the Refund Returns service one time on their PayPal account before purchasing. That's about it. If they wish to return a product, they just go to the claims portal to provide basic information and shipping receipts, then PayPal will credit their account within 5 working days of approving it.

Tell your customers

PayPal are helping you promote this new service by providing banners you can display on your website. There are four banner sizes to choose from, available on the Refund Returns Banners area in PayPal. Considering this scheme provides you with zero cost returns for your customers, the new service should be a key focus of your upcoming campaigns.

Detailed terms & conditions

Last modified onTuesday, 16 June 2015 11:43
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